State Farm® Insurance Agent Connie Fenner

"Great insurance Brooke the best does her best to keep me up to date with everything"

"We have had lots of changes in our insurance needs this year, which come with a slew of thoughts and questions in addition to policy changes. Every time I email Brooke with yet another thing, she always handles it so efficiently and thoroughly. We could not ask for better customer service. It is wonderful having someone we can rely on for everything that life throws our way."

"Really helpful throughout the process"

"Connie and her team have done an incredible job taking care of my family's insurance needs. I've worked with Connie, Ethan, and Deb regarding car, house, car, and life insurance. This team is the best. I highly recommend them!"

"I have had nothing but a great experience working with Connie Fenner’s office. When I have to call, whoever I speak with is always friendly and helps me with my issues right away. I usually speak with Brooke and she is very fast and attentive handling whatever changes I have. Brooke even helped me get my car side window replaced ( which I didn’t know was covered by my insurance) and followed up to make sure the glass company did a good job and to see if I needed anything else. I left a previous Stare Farm agency that was closer to me because of really bad customer service. Thankful I found Connie Fenner’s agency."

"Brooke was incredibly helpful while putting together my insurance quote. She took the time to explain everything clearly, answered all of my questions, and made the whole process smooth and stress-free. I really appreciated her professionalism and quick response time. Highly recommend working with Brooke if you’re looking for great customer service and someone who truly cares!"

"I have been a State Farm customer since getting my drivers license (we won’t talk about how long ago that was). They have always been great! If you are looking for assistance, give them a call and ask for Brooke Baker. She’s incredible to work with!"

"Deb and Connie were so personable and really took the time to get to know me and understand my needs. Deb did the research and found policies that were right for me. She went above and beyond to help me get tasks executed to ensure my family is covered. Wonderful experience!"

"Mrs. Fenner and her staff showed me a dedication to customer service I didn't think still existed."

"Connie is the most helpful person I have met since moving to the area. She's involved in so many things in the community to help everyone. its great to see someone so willing to help new people who recently moved here."

"Connie got us set up with our business insurance policy in a very short time. the rate was great and customer service is on point!"

"Connie is fantastic, she got me some great rates to replace my existing policies. Connie is a wonderful representative in a world of bad ones."

"I recently had to move my policies to Connie's office and she made it so easy for me. 5 minutes on the phone and that was it. Done!"

"In moving to North Carolina, we had the need to upgrade some changes with our insurance policies We chose Connie Fenner's insurance company. This is a Statefarm office inn Chapel Hill, NC. I was directed to Brooke Baker to handle these matters. My husband and I were very impressed with Brooke's knowledge and complete understanding of our needs. She is lovely and makes these changes seamless."

"Connie always gives us a prompt response and clear information on questions we have needed answers to and changes we have needed to make. Excellent service!"

"Saved money"

"It was a quick and easy phone call. They have the best rates when compared with others."

"Thank you for getting this to me. Very much appreciated."

"Connie and her team were very helpful to us. They listened to our needs and were very responsive in getting our policies established."

"Connie was great! Super helpful and quick with getting quotes. Definitely reach out to her if you need home or auto insurance."

"Very bad customer service. Was given Connie Fenner as my agent for my NC policy. She doesn’t respond to email AT ALL. Emailed her 3 times over the span of a week since I have a time sensitive matter to address and I got nothing back. Tried calling her too, no one picked up, and haven’t received a call back either. I’m moving out of the state and they won’t cancel my policy after multiple attempts of me telling them to cancel it and telling them the date to cancel it for. Someone in the office, Brooke, tried to mend this problem, however it had already been a whole week of hearing nothing. She tried to keep me with their office for my move since apparently their office covers the new state I’m moving to, but after my experience I don’t want to have to contact that office ever again. Edit: Also, 8 days ago, Brooke (who had never reached out to me ever before) reached out asking what date I wanted my NC policy cancelled, to which I replied the date I wanted it cancelled. She said thanks and that there was nothing else on my end to do. I then sent Connie the 3 emails over a span of a week, heard nothing, then reached out to Brooke again to reiterate I wanted my policy cancelled on a certain date. Fast forward to switching agents and I come to find out that Brooke just now had cancelled the policy, after I had originally requested to have it cancelled 8 days ago. I should not have to contact State Farm 5 times to cancel my policy and ensure that my policy is cancelled."

"Connie and her Staff has provided us with excellent services. They respond promptly when we call. Everyone is kind and friendly ."

"Ethan was great to work with! Very responsive and pleasant over the phone."

"We have worked with Connie’s team for many years and they are always extremely helpful and very responsive, especially Ethan! Highly recommend."

"Competent, friendly, and most efficient in provision of insurance services. Highly recommend for insurance needs."