Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Winter

Andrew Winter

June 22, 2026

5  out of  5
rating by Andrew Winter
"Brooke and Connie and Ethan have all always been extremely helpful and patient as my insurance agent. My situation can change and between business and personal I need to adapt my insurance policies more often than normal and I never get anything but great support and service from Connie's team. Brooke has been exceptional in her follow up and helpfulness."
We responded:
"Thank you, Andrew, for taking the time to leave us such a thoughtful review! I'm really glad to hear that we have been able to provide the support you need, especially with your changing insurance needs. It's great to know that Brooke's follow-up and assistance have made a positive impact. We're always here to help if anything else comes up!"
Profile photo of Shira Rose

Shira Rose

June 10, 2026

5  out of  5
rating by Shira Rose
"I am not the easy customer. Always filled with question after question. Just that sorta thing. Brooke… and the entire team always go the extra mile for me without calling me out for being a little extra. Thank y’all!"
We responded:
"You are exactly the kind of customer we love to help, Shira! Bringing question after question shows how much you care about your homeowners and auto insurance, and Brooke and the rest of our team are incredibly happy to dive into those details with you. Going that extra mile to make sure you feel completely comfortable is exactly how we like to do things here. Thank you so much for the wonderful shout-out and for being part of our Chapel Hill family!"
Profile photo of jhand1783

jhand1783

June 5, 2026

5  out of  5
rating by jhand1783
"Really friendly and helpful. Get quick results and answers to any inquiries."
We responded:
"Thank you! I'm happy to hear that you found our team friendly and helpful. It's great to know you received quick results and answers to your inquiries. We're always here if you need anything else!"
Profile photo of Jesse Berg

Jesse Berg

June 4, 2026

5  out of  5
rating by Jesse Berg
"I really appreciate the personal attention and it is so nice have a local connection. Also they saved me allot of money!"
We responded:
"Thank you for your review, Jesse! I'm glad you appreciate the personal attention and local connection we provide. It's wonderful to know we could help you with your insurance needs. Feel free to reach out if you need anything else!"
Profile photo of Myryame Montrose Elder

Myryame Montrose Elder

May 28, 2026

5  out of  5
rating by Myryame Montrose Elder
"Excellent personalized service from Ethan Fenner!!"
We responded:
"Thank you, Myryame, for taking the time to leave us a review! I'm happy to hear that Ethan provided you with excellent personalized service. We're here to make sure you have a great experience with us. Feel free to reach out if you need anything else!"
Profile photo of sandie winters

sandie winters

May 28, 2026

5  out of  5
rating by sandie winters
"I really like when I get to work with Deb. She is very knowledgeable of State Farm policies and always so friendly and patient."
We responded:
"Sandie, thank you for your review. I'm so glad Deb was able to assist you and I completely agree with you on your assessment of Deb. She is a great asset to our team/office. "
Profile photo of Luis Villatoro

Luis Villatoro

May 19, 2026

5  out of  5
rating by Luis Villatoro
"Great insurance Brooke the best does her best to keep me up to date with everything"
We responded:
"Thank you, Luis! I'm happy to hear that Brooke is doing a fantastic job keeping you informed. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Jeanae Johnson

Jeanae Johnson

May 7, 2026

5  out of  5
rating by Jeanae Johnson
"We have had lots of changes in our insurance needs this year, which come with a slew of thoughts and questions in addition to policy changes. Every time I email Brooke with yet another thing, she always handles it so efficiently and thoroughly. We could not ask for better customer service. It is wonderful having someone we can rely on for everything that life throws our way."
We responded:
"Thank you for your review, Jeanae! I'm happy to hear that Brooke has been able to assist you efficiently with all your insurance needs. It's important to us that you feel supported and well taken care of. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Yashas Majmudar

Yashas Majmudar

May 6, 2026

5  out of  5
rating by Yashas Majmudar
"Really helpful throughout the process"
We responded:
"Thank you, Yashas! I'm happy to know you found the process helpful. Our team is dedicated to providing excellent service every step of the way. Let us know if there's anything else we can assist you with!"
Profile photo of Gmail - Terri Bruns

Gmail - Terri Bruns

April 22, 2026

5  out of  5
rating by Gmail - Terri Bruns
"Connie and her team have done an incredible job taking care of my family's insurance needs. I've worked with Connie, Ethan, and Deb regarding car, house, car, and life insurance. This team is the best. I highly recommend them!"
Profile photo of Wendy

Wendy

April 22, 2026

5  out of  5
rating by Wendy
"I have had nothing but a great experience working with Connie Fenner’s office. When I have to call, whoever I speak with is always friendly and helps me with my issues right away. I usually speak with Brooke and she is very fast and attentive handling whatever changes I have. Brooke even helped me get my car side window replaced ( which I didn’t know was covered by my insurance) and followed up to make sure the glass company did a good job and to see if I needed anything else. I left a previous Stare Farm agency that was closer to me because of really bad customer service. Thankful I found Connie Fenner’s agency."
Profile photo of Marie S

Marie S

April 22, 2026

5  out of  5
rating by Marie S
"Brooke was incredibly helpful while putting together my insurance quote. She took the time to explain everything clearly, answered all of my questions, and made the whole process smooth and stress-free. I really appreciated her professionalism and quick response time. Highly recommend working with Brooke if you’re looking for great customer service and someone who truly cares!"
Profile photo of Blythe Terwilliger

Blythe Terwilliger

April 22, 2026

5  out of  5
rating by Blythe Terwilliger
"I have been a State Farm customer since getting my drivers license (we won’t talk about how long ago that was). They have always been great! If you are looking for assistance, give them a call and ask for Brooke Baker. She’s incredible to work with!"
Profile photo of Haley Robinson

Haley Robinson

March 26, 2026

5  out of  5
rating by Haley Robinson
"Deb and Connie were so personable and really took the time to get to know me and understand my needs. Deb did the research and found policies that were right for me. She went above and beyond to help me get tasks executed to ensure my family is covered. Wonderful experience!"
Profile photo of Richard Mckann

Richard Mckann

March 10, 2026

5  out of  5
rating by Richard Mckann
"Mrs. Fenner and her staff showed me a dedication to customer service I didn't think still existed."
Profile photo of Polished2PerfectionofMd _

Polished2PerfectionofMd _

March 10, 2026

5  out of  5
rating by Polished2PerfectionofMd _
"Connie is the most helpful person I have met since moving to the area. She's involved in so many things in the community to help everyone. its great to see someone so willing to help new people who recently moved here."
Profile photo of Admin Account

Admin Account

March 10, 2026

5  out of  5
rating by Admin Account
"Connie got us set up with our business insurance policy in a very short time. the rate was great and customer service is on point!"
Profile photo of Brian Rice

Brian Rice

March 10, 2026

5  out of  5
rating by Brian Rice
"Connie is fantastic, she got me some great rates to replace my existing policies. Connie is a wonderful representative in a world of bad ones."
We responded:
"Thank you Brian. I love helping folks SAVE MONEY! Good coverage doesn’t have to cost an arm and leg. Glad we could help.
"
Profile photo of Deb Orihood

Deb Orihood

March 9, 2026

5  out of  5
rating by Deb Orihood
"I recently had to move my policies to Connie's office and she made it so easy for me. 5 minutes on the phone and that was it. Done!"
We responded:
"Thank you for your review Deb! Welcome to the office. We look forward to a long relationship. "
Profile photo of Francine Eisenberg

Francine Eisenberg

March 5, 2026

5  out of  5
rating by Francine Eisenberg
"In moving to North Carolina, we had the need to upgrade some changes with our insurance policies We chose Connie Fenner's insurance company. This is a Statefarm office inn Chapel Hill, NC. I was directed to Brooke Baker to handle these matters. My husband and I were very impressed with Brooke's knowledge and complete understanding of our needs. She is lovely and makes these changes seamless."
We responded:
"Thank you Francine for allowing Brooke and my office to take care of your insurance needs. Brooke is amazing and I’m lucky to have her on my team!! Welcome to NC. "
Profile photo of Mariangela Crowley Walker

Mariangela Crowley Walker

February 24, 2026

5  out of  5
rating by Mariangela Crowley Walker
"Connie always gives us a prompt response and clear information on questions we have needed answers to and changes we have needed to make. Excellent service!"
We responded:
"Thank you Mariangela! We love working with you and your business. I appreciate your kind words. "
Profile photo of Lynn Key

Lynn Key

November 4, 2025

5  out of  5
rating by Lynn Key
"Saved money"
We responded:
"Lynn, thank you for your review. We are so glad you are enjoying the State Farm Saving!!! "
Profile photo of JoAnna Hale

JoAnna Hale

November 2, 2025

5  out of  5
rating by JoAnna Hale
"It was a quick and easy phone call. They have the best rates when compared with others."
We responded:
"Thank you JoAnna. We work hard to provide quick customer service and of course, State Farm’s great rates. Have a wonderful week! "
Profile photo of Tom Anderson Jr.

Tom Anderson Jr.

October 23, 2025

5  out of  5
rating by Tom Anderson Jr.
"Thank you for getting this to me. Very much appreciated."
We responded:
"You are very welcome! We love taking care of our clients. Have a great weekend! "
Profile photo of Thomas Slade

Thomas Slade

October 16, 2025

5  out of  5
rating by Thomas Slade
"Connie and her team were very helpful to us. They listened to our needs and were very responsive in getting our policies established."
We responded:
"Thank you Tom. We are so glad to take care of you and your family. "